Consumer Affairs in India: Rights, Protection Laws, and Complaint Process Explained
## *Table of Contents*
### *Preface*
* Purpose of the Book
* Scope and Relevance of Consumer Affairs in India
* How to Use this Book
### *Chapter 1: Introduction to Consumer Affairs in India*
* Meaning and Definition of Consumer
* Evolution of Consumer Movement in India
* Need and Importance of Consumer Protection
* Challenges in the Indian Consumer Market
### *Chapter 2: Consumer Rights in India*
* Right to Safety
* Right to Information
* Right to Choose
* Right to be Heard
* Right to Redressal
* Right to Consumer Education
### *Chapter 3: Consumer Responsibilities*
* Consumer Awareness and Vigilance
* Proper Use of Products and Services
* Honesty in Transactions
* Environmental and Social Responsibility
### *Chapter 4: The Legal Framework of Consumer Protection in India*
* Overview of Consumer Protection Act, 1986
* Consumer Protection Act, 2019: Key Changes
* Role of Other Allied Laws (IPC, Contract Act, Sale of Goods Act, etc.)
### *Chapter 5: Consumer Protection Act, 2019 in Detail*
* Definitions and Key Concepts
* Rights and Duties of Consumers
* Unfair Trade Practices and Restrictive Trade Practices
* Product Liability Provisions
* Penalties and Offences
### *Chapter 6: Consumer Dispute Redressal Mechanism*
* Structure of Consumer Commissions
* District Commission
* State Commission
* National Commission
* Jurisdiction and Powers
* Procedure for Filing Complaints
### *Chapter 7: Complaint Process Explained Step-by-Step*
* Who Can File a Complaint
* Documents Required
* Online vs Offline Complaint Process
* Time Limits and Fees
* Appeal Process
### *Chapter 8: Online Consumer Grievance Redressal Systems*
* E-Daakhil Portal
* National Consumer Helpline (NCH)
* CPGRAMS
* Role of Technology in Consumer Redressal
### *Chapter 9: Sector-Wise Consumer Issues in India*
* Banking and Financial Services
* E-Commerce and Online Shopping
* Insurance and Investment
* Real Estate and Housing
* Food Safety and Drugs
* Telecommunication and Digital Services
### *Chapter 10: Advertisements and Consumer Protection*
* Misleading Advertisements
* Role of ASCI
* Celebrity Endorsements and Legal Liability
### *Chapter 11: Consumer Awareness and Education*
* Government Programs and Initiatives
* Role of NGOs and Voluntary Consumer Organizations
* Consumer Clubs in Schools and Colleges
* Use of Media and Digital Platforms
### *Chapter 12: Landmark Consumer Court Judgments*
* Important Case Studies
* Lessons Learned
* Impact on Consumer Jurisprudence
### *Chapter 13: International Perspective of Consumer Affairs*
* UN Guidelines for Consumer Protection
* Consumer Movements Worldwide
* Comparison of Indian System with Other Countries
### *Chapter 14: Emerging Challenges in Consumer Protection*
* Digital Fraud and Cyber-Crime
* Data Privacy and Consumer Rights
* AI, Big Data, and Consumer Profiling
* Sustainability and Green Consumerism
### *Chapter 15: Future of Consumer Affairs in India*
* Strengthening Legal Mechanisms
* Role of Education and Awareness
* Vision for Empowered Consumers
### *Appendices*
* Important Forms and Formats
* Specimen Consumer Complaint
* List of Consumer Forums and Helpline Numbers
### *Glossary of Consumer Affairs Terms*
### *Bibliography and Suggested Readings*
### *Index*
